Self Storage FAQs

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Self Storage FAQs

Can I access my storage unit on weekends or holidays?
Yes. All tenants are issued personal gate codes that can be used 365 days per year, including holidays. Our extended gate hours are from 5:00AM to 9:00PM year round.

Is it possible to access my storage unit outside of your extended gate hours?
We may be able to accommodate your request by issuing a personalized gate code granting you access beyond our extended gate hours. This option is available upon request and is subject to approval.

Do you offer automatic payments?
Yes. Many of our tenants love the convenience of automatic payments, and we’re pleased to be able to offer this service.

Do you ever host storage auctions such as those featured on Storage Wars?
The producers (and featured auctioneers) of Storage Wars, Dan and Laura Dotson, are Riverside locals, so naturally we’re fans of the show as are many of our tenants. In fact, this is one of the most commonly asked questions we receive. We have hosted auctions and may be featured on the show in the future. Keep reading the local newspaper for upcoming auctions and plan on stopping by and joining the action should an event be scheduled at our facility.

How can I prevent my storage locker from being auctioned off?
While Storage Wars is fascinating to watch, it’s also heartbreaking. Auctions are an action of last resort and only done when storage units have been abandoned. Keeping your self-storage unit off the auction block is a simple matter of paying your bills each month. We offer automatic payment plans to ensure that you never forget a payment.

If I refer a friend to Smith Storage, will I get a discount?
We appreciate all referrals and say thank you in the form of a one-time 20 percent discount on your self-storage unit for each referral you send who signs a lease with us. For example, if you send one referral who signs a lease with us, you will get 20 percent off of one month’s rent. If six of your referrals sign leases with us, you will receive the 20 percent discount for six months.

Are there any limits to what I can and can’t store in my self-storage unit?
There are some limits, most falling under the common sense category. For example, you may not store food items due to concerns about spoilage and rodents. Similarly, you may not store flammable items, toxic chemicals, or anything that could pose a danger to the property or other tenants. Our lease agreement spells out the specific terms and conditions.

I only need a storage unit for about a month while my house is being remodeled. Is that a problem?
Not at all. We offer short-term leases for situations like this.

I am being deployed overseas and need a storage unit for an extended time period. Can you help?
Yes. Not only do we offer long-term leases, we show our appreciation to all military members by offering military (and veteran) discounts.

What type of discounts do you offer?
We offer senior, military, and veteran discounts as well as discounts for referrals and longer leases.

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